Returns and Exchange
RETURNS & EXCHANGE
RECEIVING YOUR RMA
If you wish to return an item, a Returns Merchandise Authorization (RMA) number should be requested online within 7 days of receiving your order. Please email us at help@darrenandphillip.com to request your RMA.
EXCHANGES
Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
OUR POLICY
Items should be returned unused and with all Darren and Phillip garment tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
FAULTY GOODS
Goods are faulty if they are received damaged or were a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
RECEIVING YOUR RMA
If you wish to return an item, a Returns Merchandise Authorization (RMA) number should be requested online within 7 days of receiving your order. Please email us at help@darrenandphillip.com to request your RMA.
EXCHANGES
Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
OUR POLICY
Items should be returned unused and with all Darren and Phillip garment tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
FAULTY GOODS
Goods are faulty if they are received damaged or were a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.